Returns/Refunds-
We will gladly accept your return for most items purchased at FireProofUs under the following circumstances:
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FireProofUs is contacted at fireproofus@mail.com within 7 days of the date the customer receives the item.
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A video or picture of the item’s front and back is uploaded along with the return request.
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The product is not damaged and is in the same condition as it was when it was received by the customer.
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If the product was defective or damaged when received by the customer, FireProofUs will cover the cost of the shipping to return the product.
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If the package is damaged, but the product itself is intact, then the customer must contact the carrier to place a complaint.
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No returns will be accepted for Breast Cancer Awareness personal use items (i.e. tumbler, bags, clutch bags, mouse pads, etc.) on which the “Fire Proof” or “isurvived” logo is in place.
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Returns for Breast Cancer Awareness clothing will be accepted, but will require special shipping for which special instructions will be provided at the initiation of the return.
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For missing items, please contact fireproofus@mail.com and we will work to get the item to you as soon as possible. If the missing item has not been received by the customer more than 7 days after the original package was received, please notify us at the email listed above.
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Please include the following information in your return request at fireproofus@mail.com – 1) the date the customer received the item 2) reason for return 3) the order/purchase number 4) video or picture of the item’s front and back 5) customer’s name as listed on the order 6) customer’s email address.
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Customer’s name as listed on order |
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Customer’s email address |
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Reason for return/refund |
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Order/ Purchase Number |
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Please upload photo or video here |
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